This privacy notice aims to give you information on how we collect and process your personal data through your use of our website and/or our app or otherwise when you communicate or interact with us in the course of business.
This version of our privacy notice was last updated on 21 February 2019.
AI Exchange Limited is the data controller of your personal data. We are responsible for its security and for ensuring that we use it only for the purposes outlined in this Privacy Notice.
If you have any questions about this privacy notice or about your rights, please contact us.
We are: AI Exchange Limited of 20 St. Dunstan's Hill, London, EC3R 8HL.
If you need to get hold of us for any reason in connection with your personal data, please email us at [email protected].
We are registered with the Information Commissioner’s Office (ICO) and we have ICO registration number ZA475242. You have the right to make a complaint at any time to the ICO, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns about data protection before you approach the ICO so please contact us in the first instance.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We use different methods to collect data from and about you including through:
We will need to share your personal data with the parties set out below for the purposes set out in paragraph 4 above.
Companies that act as data controllers of your personal data:
Companies that are our service providers and that act as data processors of your personal data:
We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We require all third party service providers to respect the security of your personal data and to treat it in accordance with the law.
A number of the companies that provide support services to AiX and need to process personal data on our behalf have servers based in the US or elsewhere outside the UK or the European Economic Area (EEA) so their processing of your personal data may involve a transfer of data outside the UK and/or outside the EEA.
Our service providers are required to ensure a similar degree of protection is afforded to your personal data by ensuring that either:
And if none of those applies, we may also transfer your personal data to a service provider based outside the UK or the EEA if we consider that the transfer is necessary for the performance of a contract between you and us.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you trade with us, by law we have to keep the majority of your data for seven years after we stop working together. Certain data (such as Technical and Usage Data and Marketing Data is kept for significantly shorter periods. In some circumstances you can ask us to delete your data: (see below for further information).
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You have the right in certain circumstances to:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.